ELTeach recognise the need to comply with the Data Protection Act 2018, the General Data Protection Regulation 2016 and any other associated privacy legislation. ELTeach ensure that effective measures are in place to protect the personal data of our students, trainees, employees and other stakeholders, and to ensure that it is processed lawfully, fairly and transparently.
Commitment to the security of personal data is demonstrated through the relevant policies and the provision of appropriate resources to establish and develop effective data protection and information security controls.
As part of meeting our legal obligations, ELTeach have appointed a Data Protection Officer and we have put in place a system to comply with our obligations as a data controller and ensure that appropriate technical and organisational measures are in place.
If you have any queries or concerns about how ELTeach process your personal data, you can contact our Data Protection Officer at or by post to Data Protection Officer, ELTeach, 75 Nottingham Road, ILKESTON, DE7 5NN, UK.
Who are we?
- Full name of legal entity: EL TEACH LIMITED
- Email address:
- Postal address: 75 Nottingham Road, ILKESTON, DE7 5NN, UK
- Telephone number: 07850912980
You have the right to make a complaint at any time to the Information Commissioner’s Office (ICO), the UK supervisory authority for data protection issues (www.ico.org.uk). We would, however, appreciate the chance to deal with your concerns before you approach the ICO so please contact us in the first instance.
- to comply with our obligations under the General Data Protection Act and any other relevant legislation,
- where we choose to have certain services, such as data processing, provided by third parties, we do so in accordance with applicable law and take all reasonable precautions regarding the practices employed by the service provider to protect personal information,
- to obtain your personal information lawfully and fairly,
- to keep your personal information and the business you do with us in strict confidence,
- to maintain appropriate procedures to ensure that personal information in our possession is accurate and, where necessary, kept up-to-date,
- to maintain appropriate technical and organisational safeguards to protect personal information against loss, theft, unauthorised access, disclosure, copying, use or modification,
- not to sell your personal information.
What is personal data?
Personal data is defined by the General Data Protection Regulations as:
“any information relating to an identified or identifiable natural person (‘data subject’); an identifiable natural person is one who can be identified, directly or indirectly, in particular by reference to an identifier such as a name, an identification number, location data, an online identifier or to one or more factors specific to the physical, physiological, genetic, mental, economic, cultural or social identity of that natural person”.
Legal bases for processing your data
We use different legal bases for processing data that you provide us:
- Contract: when you use and participate in our events, training or services
- Legitimate interest: where you have previously used our services or attended our events or training. In other words, legitimate Interest means the interest of our business in conducting and managing our business to enable us to give you the best service/product and the best and most secure experience. We make sure we consider and balance any potential impact on you (both positive and negative) and your rights before we process your Personal Data for our legitimate interests. We do not use your Personal Data for activities where our interests are overridden by the impact on you (unless we have your consent or are otherwise required or permitted to by law). You can obtain further information about how we assess our legitimate interests against any potential impact on you in respect of specific activities by contacting us.
- Consent: where any processing or secondary processing of your personal data is
shared with third parties or where you agree to the specific use of your personal data as per the terms and conditions of the event, training or other service you are registering for.
Personal data we collect, why we collect it and who we share it with
We collect personal data as set out below in order to promote and provide our services.
- Students and Trainees
We collect student data in order to facilitate our teaching activities including monitoring, achievement, progression and feedback. We also use this data to inform students or past students about courses and events that we believe may be of interest to them.
When collecting data for students, we may occasionally collect personal data for children. This information is normally provided to us by the parents, the centre where they are studying or by agents.
For children younger than 16 years old, the use of any of our services is only allowed with the valid consent of a parent or a guardian. In exceptional circumstances, we may collect and use information of children only as provided by the parent or guardian or with their consent. If we become aware that we process information of a child under 16 years old without the valid consent of a parent or guardian, we reserve the right to delete it.
- Course Applicants (including in-person/telephone enquiries)
We collect Course Applicant data in order to ensure smooth conversion of this data once the application has been processed. We also use this data to inform course applicants about courses and events that we believe may be of interest to them. We collect limited personal data from enquirers to enable us to provide our prospective clients with accurate and useful information regarding our services.
- Examination Candidates
We collect candidate data in order to enroll participants into their choice of examination, to supply them with the exam results, to facilitate any appeals and where explicitly stated to pass the exam details and result to a third party. We collect feedback from our candidates to improve our services. Additionally, we use this data to inform candidates about specific courses related to their examination.
We collect limited personal data from our agents to enable us to keep in contact about opportunities for their clients to use our services. We also provide agents with data about their clients’ participation of our programme.
- Website visitors
- Statistical: anonymous information about how many users we have, how often they visit, which pages are visited most frequently, and by what types of users, in what countries.
- Technical: personal information to remember a visitor within the same browsing session and to ensure that the interface is adapted to their device (e.g. when you click ‘remember me’)
How we collect this information about you:
We collect the information listed through different channels:
- Visiting our websites and/ or social media pages
- Phone calls and correspondence
- Digital / Online forms e.g., for event participation
- Our participation at UK and international education events
How we use your information
We process your personal data in accordance with our obligations under applicable data protection laws and regulations, for the following reasons:
|Basis for processing
|To provide you with details of events and services that you have requested or that are strongly related to services that you have used
|To provide you with details of events and services that we think may be of interest to you
|To notify you of changes to our services, training and events
|To provide you with a service. This may include passing your data to a third party, e.g., an exam board
|Your employer or similar sponsor of services we have provided to you, where we have notified you in advance or we hold a written consent from your sponsor
|For internal administrative purposes, e.g. updating records or implementing credit control.
|To comply with applicable laws and regulations in relation to requests from statutory agencies (such as the Information Commissioner’s Office, the police or HMRC)
|To meet our safeguarding obligations
How long we keep your personal data
We only keep your information for as long as we need it to provide you with the services or information you have requested, to administer your relationship with us, to comply with the law, or to ensure we do not communicate with those that have asked us not to.
Our general retention period is five years after a record has ceased to be active.
Where we store your personal data
We store your data on two different platforms:
- on-premises server
- public cloud-based storage
We use appropriate business systems and procedures to protect and safeguard the personal data you give us. We also use security procedures and technical and physical restrictions for accessing and using the personal data on our servers. Only authorised personnel are permitted to access personal data in the course of their work.
Unfortunately, the transmission of information via the internet is not completely secure. We cannot guarantee the safety of your data during transmission, but once we receive your data it will be used and stored securely.
Access to your information
We allow our staff to access and use your information for the purposes for which you have provided it to us. For added security we require all staff with medium-high data access levels to utilise multi-factor authentication via our Cloud systems and storage.
Service Providers: Disclosures to Third Parties
We may employ third party companies and individuals to facilitate our Service and/or Website (“Service Providers”), provide the Service and/or Website on our behalf, perform Service or Website-related services or assist us in analysing how our Service and/or Website is used. These third parties have access to your Personal Data only to perform these tasks on our behalf and are obligated not to disclose or use it for any other purpose. Any third-party agencies engaged by us to carry out our services are carefully selected and required to demonstrate compliance to UK data protection legislation.
We will only share your personal information with third parties where it is directly relevant to the services you have requested. We require third parties to treat your data with the same level of care as if we were handling it directly.
We may also disclose your personal information to third parties if we are under a duty to disclose or share it in order to comply with any legal obligation, or in order to enforce or apply any agreements, or to protect the rights, property or safety of ELTeach or others.
We may use third-party Service Providers to monitor and analyse the use of our Service.
- Google Analytics: Google Analytics is a web analytics service offered by Google that tracks and reports website traffic. Google uses the data collected to track and monitor the use of our Service. This data is shared with other Google services. Google may use the collected data to contextualise and personalise the ads of its own advertising network. You can opt-out of having made your activity on the Service available to Google Analytics by installing the Google Analytics opt-out browser add-on.
While we will seek consent at the point of collecting your data, in some cases we may process data without consent when we are legally allowed to do so and where it is in our legitimate interests.
You can withdraw your consent at any time. If you request not to receive any further contact from us, we will keep a record so we know not to contact you in the future. This will include your name, organisation and preference not to be contacted.
We understand that privacy and data are sensitive and important. You have a number of rights in relation to your data. These are:
- The right of access: you have the right to access the data and information we hold about you. Please see below for details on how to request this information
- The right to rectification: we want to make sure that your personal information is accurate and up to date. You may ask us to correct or remove information you think is inaccurate by contacting us using the contact details below
- The right to erasure: you can request that we delete the information we hold on you by contacting us using the contact details below.
- The right to restrict processing: you can let us know how you want us to use your data by getting in touch with us using the contact details below.
- The right to data portability: you have the right to request your data be provided in an easy to use format to another supplier.
- The right to object: you can opt out of hearing from us at any point by contacting us using the contact details below.
Change of Purpose
- We will only use your Personal Data for the purposes for which we collected it, unless we reasonably consider that we need to use it for another reason and that reason is compatible with the original purpose. If you wish to get an explanation as to how the processing for the new purpose is compatible with the original purpose, please contact us.
- If we need to use your Personal Data for an unrelated purpose, we will notify you and we will explain the legal basis which allows us to do so.
Legal information and how to contact us
The controller of personal data is the company that determines the purpose and means of processing your personal data. The controller of your personal data for marketing purposes is EL TEACH LIMITED (“ELTeach”).
You have a right to access the personal information we hold about you and in certain circumstances to be provided with a copy of that information. You can request this by using the contact details below.
If at any time you do not wish to receive further information about us and our services, or you wish to change your contact details or preferences, please contact us using the details below. Please note that we will keep some basic contact information to ensure we don’t contact you again in the future. If we completely erased your records then we wouldn’t be able to ensure we don’t contact you again in the future.
What is a cookie?
Cookies are small text files that are sent by websites that you visit to recognise who you are when you return there. There files are stored on your computer’s hard drive, and are read by your web browser.
How are cookies used?
Opting out of cookies
There are a number of options available so that you do not have to store any cookies at all. You can either set your browser so that it will not accept and store any cookie, or if you have a little more time and knowledge you are able to allow only certain ‘trusted’ sites to store cookies on your computer.
It’s worth bearing in mind that if you decide to delete all of your cookies, then you will likely have to re-enter all of your usernames and passwords on all of the sites that you visit, which you previously didn’t even have to think about. As we mentioned before, cookies can be a real asset to your web surfing experience.
The Information Commissioner’s Office (http://www.ico.gov.uk/) provides some advice about cookies and their use, but it also provides a link to ‘About cookies’ (www.aboutcookies.org). The latter provides even more information about cookies, detailing how you might delete any cookies that you find and showing you how to allow those trusted sites to store their cookies on your computer.
What is a web beacon?
Web beacons are also sometimes referred to as ‘web bugs’ and are small single pixel transparent image files. They allow website owners to know when a visitor has reached their website, and are used in conjunction with cookies to allow further website tracking to be monitored. Again, these files are not viruses, but are useful in helping us to make your web surfing experience better.